You may have seen the barrage of TV ads for the hose that will go anywhere, handled by a 4 year old and tow a 1 ton truck. It's called the Pocket Hose. It seemed like the greatest thing since sliced bread but just as all those other super duper As-Seen-On-TV products, it comes with loads of complaints.
A friend bought one because she figured it was just as shown on the TV. She figured it would be a great christmas gift and be different from anything else being wrapped this holiday. She placed her order in week 1 of November and after 3 weeks she still had not received it. She called just got the run around. In week 5 which was in December she was truly upset when still nothing had arrived and no one was giving her any valid response.
Having been a long time skeptic of these super products which are, 'valued at $500 but if you order now you get not one but 3 just for $19.95, but you MUST ordr NOW!', I did some research and wouldn't you know it, others have had similar issues.
Some posts at asseenontvonsale.com
I made a purchase on the site. I purchased a 25 foot hose and was to get one free. during checkout I was offered a deal. purchase one more hose and shipping would be taken off the shipment. I did so and when i clicked finish I was like WTF!
They had added a 75 foot hose @ $39.00 and the $7.99 shipping was still there.
I tied to cancel the order and they tell me they cant for 48 to 72 hours when it post. Total bs.
NOT A HAPPY CAMPER. IF YOU BUY THIS PRODUCT READ WHAT YOU ARE BUYING BEFORE CLICKING BECAUSE THERE IS NO REVIEW OF YOUR ORDER IT JUST POST
DON’T BOTHER WITH THIS PRODUCT!!!
In mid November I ordered some of these Pocket Hoses as gifts for Christmas. I went through the whole confusing ordering process where you get a second one supposedly free and completed the order. After 4 weeks I did not see any charge to my credit card and there was no confirmation in my email. I placed a second order. When I finally called the company, they told me that due to popular demand the order had been delayed. I asked them to cancel my first order and they said…we can’t for 72 hours. It is not showing up on our system. After 72 hours I called them again, and they said that it was still not showing up. I asked to speak to a manager and magically the order showed up but “click” the phone hung up. I was enraged and called back and went through the same process of getting someone on the phone. The customer service person did not want to put me through to a supervisor and asked how she could help. After another 20 minutes on the phone I was able to have her cancel both orders since they had no idea when I could get my order.
This is not to discourage you from purchasing the product but to make you aware of the possible problems and that you should do lots of research when buying items advertised at 2am on TV.
Other sites with complaints about the Pocket Hose