The Pocket Hose is a rage now but already the complaints are rolling

pocket-hoseYou may have seen the barrage of TV ads for the hose that will go anywhere, handled by a 4 year old and tow a 1 ton truck. It's called the Pocket Hose. It seemed like the greatest thing since sliced bread but just as all those other super duper As-Seen-On-TV products, it comes with loads of complaints.

A friend bought one because she figured it was just as shown on the TV. She figured it would be a great christmas gift and be different from anything else being wrapped this holiday. She placed her order in week 1 of November and after 3 weeks she still had not received it. She called just got the run around. In week 5 which was in December she was truly upset when still nothing had arrived and no one was giving her any valid response.

Having been a long time skeptic of these super products which are, 'valued at $500 but if you order now you get not one but 3 just for $19.95, but you MUST ordr NOW!', I did some research and wouldn't you know it, others have had similar issues.

Some posts at

I made a purchase on the site. I purchased a 25 foot hose and was to get one free. during checkout I was offered a deal. purchase one more hose and shipping would be taken off the shipment. I did so and when i clicked finish I was like WTF!

They had added a 75 foot hose @ $39.00 and the $7.99 shipping was still there.

I tied to cancel the order and they tell me they cant for 48 to 72 hours when it post. Total bs.




In mid November I ordered some of these Pocket Hoses as gifts for Christmas. I went through the whole confusing ordering process where you get a second one supposedly free and completed the order. After 4 weeks I did not see any charge to my credit card and there was no confirmation in my email. I placed a second order. When I finally called the company, they told me that due to popular demand the order had been delayed. I asked them to cancel my first order and they said…we can’t for 72 hours. It is not showing up on our system. After 72 hours I called them again, and they said that it was still not showing up. I asked to speak to a manager and magically the order showed up but “click” the phone hung up. I was enraged and called back and went through the same process of getting someone on the phone. The customer service person did not want to put me through to a supervisor and asked how she could help. After another 20 minutes on the phone I was able to have her cancel both orders since they had no idea when I could get my order.

This is not to discourage you from purchasing the product but to make you aware of the possible problems and that you should do lots of research when buying items advertised at 2am on TV.

Other sites with complaints about the Pocket Hose

Pissed Consumer

User Rating:  / 30


+1 #125 Laura 2014-03-01 11:01
My son gave me the pocket hose for Christmas. I have used it maybe three times. I turned it on this morning. The green covering split. The plastic hose quickly inflated like a balloon which then exploded and soaked me from head to toe. I am not a happy customer!
0 #124 Rod 2014-01-20 21:01
used it 4 times and I have 7 leaks in it already, never been outside the garage.
0 #123 Chuck 2014-01-08 22:09
I purchased a 25 ft hose and then a 50 ft hose. Each hose fell apart at the connection to my nozzle after 3 or 4 weeks. Telebrands promptly sent me free replacements, and each hose fell apart just like the first ones. Telebrands replaced them free, again. The third set of hoses is working. The trick, for me, was to remove ANY on/off feature at the spray nozzle end of the hose, and turn the water on/off at the faucet. Less pressure buildup inside the hose makes it less likely to break/explode on me. I do appreciate how lightweight these hoses are, and how easy they are to store as compared to conventional hoses.
0 #122 bill gimbel 2013-11-08 13:26
I've had several problems with my hose. First the hose failed at the fitting, which I was able to repair, it seems the the rubber inner hose started to become brittle which caused it to fail. Second the outside fabric started to fray and rot away, allowing the inner hose to blow up like a balloon. I gave up on this product after owning 3 hoses. I wasted over a $100 ON THIS PRODUCT.I believe that this product is a safety hazard and manufactured with sub standard materials. Stick to a traditional hose.
0 #121 bill gimbel 2013-11-04 11:11
my pocket exploded while I was using it! what is the phone number to call
0 #120 Dee Stevenson 2013-10-20 18:50
I've purchased 2 to' pocket hoses. 1st one popped, Home Depot replaced it. 2nd one popped. Will try to get my money back from Walgreen's. Have 1 to go but expect it will pop too. Hopefully someone will start a class action suit against this product. It's a great idea but poorly constructed. Think of all the $20 bills they've made!
+1 #119 harry 2013-10-12 00:38
like everyone else the hose sux.!
do not buy one or you will need to buy 4 of them , they burst after a few uses ..
poor product
0 #118 Brigitte 2013-10-10 15:24
I exchanged three of these 'wonderful' hoses at Bed,Bath and Beyound; all of them burst after about 5 - 6 weeks as though I didn't use full water pressure and was extremely careful. The store had a stash of hoses and they just replaced the damaged ones without even looking for a store receipt which told me, this is a very common occurrence.
I have one right now but will not replace it when it breaks.
0 #117 Ann 2013-10-09 10:15
Mine also popped and I called customer service and they said they hadn't had any complaints about the hoses popping. Imagine that!!! There was no offer to send me a replacement, but I know the same thing would happen. Everyone I know who bought one had the same thing happen. Not a good product at all.
0 #116 Cher 2013-10-03 16:46
After my first Pocket Hose burst with about 6 uses, I called the company and had to FAX my Walmart receipt to them to get a replacement. I did receive it but after the SECOND use, it also burst. I called the company for a refund and they would only send me another hose. They suggested I take the hose THEY sent me to Walmart if I wanted a refund. Hmmm. That doesn't sound ethical. Do Not Buy The Pocket Hose! It's a total waste of money.

Add comment

Security code Refresh

Upcoming Events

Trending Videos

Trending Around The Web

Get In Touch With The Crown Of Caribbean Radio

Radio Show Schedule

DJ Roy10am - 12pm
DJ Roy4pm - 6pm
Dubb Master Chris8pm - 9pm
DJ Roy10am - 11am
DJ Roy4pm - 6pm
DubbMaster Chris & Felisha Loud6pm - 7pm
The Ragashanti Show8pm - 9pm
DJ Roy10am - 11am
DJ Roy4pm - 7pm
The Ragashanti Show6pm - 7pm
The Ragashanti Show8pm - 9pm
DJ Roy10am - 11am
DJ Roy4pm - 6pm
The Ragashanti Show6pm - 7pm
Dubbmaster Chris & Felisha Loud8pm - 10pm
DJ Roy10am - 11am
Jabba & Cali B4pm - 6pm
Jabba & Cali B8pm - 10pm
DJ Roy, DubbMaster Chris, Jabba, Cali B & Felisha1pm - 6pm
Irwin Clare & Aubrey Campbell8pm - 9pm
Dubbmaster Chris9pm - 11pm

Irie Jam 93.5 FM NEW YORK

Irie Jam Media Group is a media powerhouse incorporating Radio, Events, Grassroots marketing and Web 2.0 as a medium for relaying information. Reaching over 15 million listeners in major New York Burroughs including Bronx, Brooklyn, Manhattan, Queens, Staten Island.

1 Cross Island Plaza Suite 224 . Rosedale, NY 11422 . 718-723-4743

iriejam-annual-presentations sponsors

Irie Jam Media Group Inc does not share the views or opinions of its contributors.

Copyright © 2014 Irie Jam Media Inc. All Rights Reserved.